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Sharing Our Knowledge – Technology

ISTS team members have a wealth of experience and knowledge – and we love to get out into the community to share it!

The Association of Information Technology Professionals (AITP) recently invited ISTS Vice President of Technology, Bob Miller, to speak at their monthly member meeting. Before a packed crowd at the Vanderbilt Holiday Inn, Bob detailed ISTS’ technological evolution since the company was founded in 1985 and shared the story behind the development of AIM, our proprietary online application system. He also explained how ISTS’ use of innovative technology systems and regular enhancements has had an immensely positive impact on the company both internally and externally.

Here are a few highlights from Bob’s presentation:

– Technology supports ISTS’ vision of helping students who want to go to school to improve their lives by providing sophisticated, streamlined processes that save our clients time and money.

– Thanks to technological enhancements, the application process for our clients has decreased from 40% paper-based to 5% paper-based and 100% of ISTS clients utilize an online application process in some capacity.

– ISTS has leveraged technology over the past 5 years to improve the experience not only for applicants, but also clients and employees.

– Integrating Microsoft SharePoint into the ISTS technology environment has enabled improved tracking, organization, quality control, efficiency and convenience for employees and clients.


Prior to joining ISTS, Bob was CTO for – the largest magazines subscription retailer on the internet – and the VP of IT for Shop At Home Network, a$350MM retailer.

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