Eavesdropping, Earbuds – and the Positive Impact of Nosiness (Part. 2)

Missed Part. 1? Read it here. Ah – yes. I remember this phase of my late grandmother’s life as the early stages of what would become full blown Alzheimer’s slowly took over. She would answer the phone and forget what she was doing on the way to tell my Grandfather he had a call. She [...]

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Sharing our Knowledge – Business

Local students have a valuable resource when it comes to learning the ins and outs of business and management – ISTS’ very own Vice President of Operations, Janet Walls. Walls holds a Bachelors of Business Administration and a Masters of Education, both from Belmont University, and has more than 30 years of financial and operations management [...]

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Strangers, Strangeness and Addiction

I practice yoga three times per week. When I told a close friend I had been doing this, she sort of cocked her head at me as if to say, “you gettin’ strange on me?” I explained that I found the classes exhilarating and that the impact on my runs had been tremendously positive. Besides, [...]

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So Many Thank Yous…

So little time…or not. I am pretty thankful a lot of the time – in my head. Yep, I think about people and things for which I’m thankful regularly. If I counted, I bet I could come up with dozens of thankful thoughts I have every day. This time of year, I become more aware [...]

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Control, See?

I was walking through our office the other day and overheard one of our Customer Care representatives on a call. This representative said, very patiently, “If you’ll control C, you can copy that text…”  Using keyboard shortcuts to copy and paste content is a pretty basic word processing skill and explaining how to do so [...]

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The Path to Guruism

As I sat in a recent meeting with my executive team, I realized (happily) that I was in a new comfort zone. I was surrounded by “Gurus” and felt at ease. Proud. One “Guru” was explaining the term ‘Guruism’ and how we were implementing its understanding company-wide. Comfort Zones are tough. They are so….comfortable, warm [...]

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