Sharing our Knowledge – Business

Local students have a valuable resource when it comes to learning the ins and outs of business and management – ISTS’ very own Vice President of Operations, Janet Walls. Walls holds a Bachelors of Business Administration and a Masters of Education, both from Belmont University, and has more than 30 years of financial and operations management [...]

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Strangers, Strangeness and Addiction

I practice yoga three times per week. When I told a close friend I had been doing this, she sort of cocked her head at me as if to say, “you gettin’ strange on me?” I explained that I found the classes exhilarating and that the impact on my runs had been tremendously positive. Besides, [...]

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So Many Thank Yous…

So little time…or not. I am pretty thankful a lot of the time – in my head. Yep, I think about people and things for which I’m thankful regularly. If I counted, I bet I could come up with dozens of thankful thoughts I have every day. This time of year, I become more aware [...]

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Control, See?

I was walking through our office the other day and overheard one of our Customer Care representatives on a call. This representative said, very patiently, “If you’ll control C, you can copy that text…”  Using keyboard shortcuts to copy and paste content is a pretty basic word processing skill and explaining how to do so [...]

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The Path to Guruism

As I sat in a recent meeting with my executive team, I realized (happily) that I was in a new comfort zone. I was surrounded by “Gurus” and felt at ease. Proud. One “Guru” was explaining the term ‘Guruism’ and how we were implementing its understanding company-wide. Comfort Zones are tough. They are so….comfortable, warm [...]

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Our Company, Our Family

Recently one of our team member’s kids got really sick. It was touch and go for a while, and even while typing this my stomach flips just thinking about how ill he was. Good news: he’s fine. When I went to see him in the hospital, I had to really focus on not breaking down [...]

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