Recently one of our team member’s kids got really sick. It was touch and go for a while, and even while typing this my stomach flips just thinking about how ill he was. Good news: he’s fine.
When I went to see him in the hospital, I had to really focus on not breaking down in front of his parents who were on edge already as anyone would be. In the few moments I spent with them, it became so clear to me that their child is our child. What I mean by that, is that everyone at our company had the right perspective: whatever you need, we will work to provide. Work, although very important, becomes a distant concern when your child (or any person close to you) is very sick.
I don’t think this family focused approach is the case everywhere. Ok, I am biased, but the people I work with everyday are truely extraordinary. They work hard, want to keep their clients happy and also know that family comes first. Everone wanted to know what they could do and how they could help take any stress off the family.
They view our company as an extended family. We spend a lot of time together and everyone’s family is part of ours. I’m not saying we all spend Thanksgiving together, but we do treat each other as we’d like to be treated in a way that I find unique and inspiring.
I’ve seen very complicated, expensive Human Resource plans that include ‘family friendly’ policies which will make your eyes cross if you tried to understand all the ‘ifs’, ‘ands’ or ‘buts’; at the end of the day, however, if you do what’s right, your team will do what’s right. The result: happy, supported people, keeping clients happy and feeling supported.