Client Appreciation Week

August 3 – 7, 2020

Monday

Hosted Game

Take part in a new twist on the popular party game “Never Have I Ever”
Time: 11:00am CT

Tuesday

Roundtable Discussion

ISTS Executive Team leads a panel discussion on “Enhancing the Client Experience”
Time: 10:00am CT

Wednesday

Live Q & A Session

ISTS department leaders address your questions, town-hall style
Time: 11:00am CT

Thursday

Roundtable Discussion

ISTS Executive Team leads a panel discussion on “Measuring Program Success”
Time: 2:00pm CT

Friday

Closing Announcements

View a special presentation on your program’s impact and look for other surprises
Time: 8:00am CT

 

All Week

Coffee Breaks

Take a short break from your day to share a coffee (or beverage of your choice!) and conversation with your Program Manager. We want to get to you know you better!

Schedule

Trivia

Test your knowledge of random facts and rack up points for a chance to win prizes! A new game will go live every day from 8am-12pm CT and we’ll announce our champions Friday afternoon.

starts monday

With Gratitude

Since 1985, ISTS has been fortunate to work with a diverse group of program sponsors from all over the world. We are truly inspired by every client and appreciate your business. In recognition of our longest partnerships, we extend a special “Thank You” for the years of trust your organizations have put in our team to further the mission of your educational assistance programs.

20+ Year Clients

 

Bellevue Volunteer Fire Department Trust Fund
Central Arizona Water Conservation District
Connecticut Food Association
Louisiana Retailers Education Foundation
Mansfield Oil Company/Kangaroo, Inc.
Michigan Retailers Association
Midwest Independent Retailers Association (Formerly AFPD Foundation)
Nissan North America
Southern Nuclear Operating Company
Trinity Foundation

15+ Year Clients

American Bus Association
Atlanta Produce Dealers Association
Build-A-Bear Workshop
California Grocers Association Educational Foundation
Calpine Corporation
Cisco Systems
Coverall Foundation
Cracker Barrel Old Country Store Foundation
Dell USA
Food Processing Suppliers Association
Georgia Association of Convenience Stores
Georgia Food Industry Association
Georgia Power Company
Golden Key International Honour Society
Kerry, Inc.
McNeil Consumer Healthcare Division, McNeil PPC, Inc.
Mettler Toledo
Minnesota Grocers Association Foundation
Minnesota Trucking Association
Petroleum & Convenience Marketers of Alabama
Pioneer Holdings, Inc.
Proctor Patterson Foundation
R J Young
Regions Bank
Relx Group (Formerly Reed Business Information)
Richard D. and Vicki L. Hammer Foundation
Southern Company Services
Tennessee State Employees Association
The Homer Fund
Tractor Supply Company

10+ Year Clients

Alliance Data Systems Corporation
Ascend Federal Credit Union
Boeing Employee Credit Union
Books-A-Million
Brooks Automation
Burlington Northern and Santa Fe Railway Company
Covanta Energy
ESA Foundation
HEB Grocery Company
Illuminators
Independent Food Retailers Association
Jim Lesch
Jimmy Rane Foundation
Lowe’s Foundation
Mastercard
National Association of Steel Pipe Distributors
Parsons Corporation
Philips Electronics North America Corporation
PLUS Foundation
Procter and Gamble
Prudential Insurance Company of America
Racetrac Petroleum, Inc.
Scarlett Family Foundation
Sodexo Operations
Solvay North America, LLC
Specialty Equipment Market Association
Terex Corporation
The Electric Association of Philadelphia
The Independent Order of Foresters
Union Bank
Virginia Motorcoach Association
Warren Distribution, Inc.
Year Up

5+ Year Clients

 

Advanced Composites
Aerojet Rocketdyne
Alabama Power Company
Amazon Services LLC
American Association of University Women (AAUW)
American Water Works Service Company
Arconic Charitable Foundation
Ascena Retail Group, Inc.
Associated Universities Inc.
Association of Wall-Ceiling & Carpentry Industries of New York
Automatic Data Processing
BIC Corporation
BP Corporation North America Inc.
Brookhaven National Laboratory
Brooklyn Academy of Music
Campbell Soup Company
Carle C. Conway Scholarship Foundation, Inc.
Carpenters Local 45
Catholic Order of Foresters
CDK Global
Cement and Concrete Workers District Council
Chicago Housing Authority
Children’s Medical Center of Dallas
Citibank Canada
Connecticut Higher Education Trust
Consolidated Edison Company of New York, Inc.
Cornerstone Financial Credit Union
Delta Scholarship Fund
Disney Worldwide Services
Early Warning Services
Elevator Association of Minnesota
Evonik Corporation
Factory Mutual Insurance Co.
FaithLife Financial
FIS Management Services
Franklin P. and Arthur W. Perdue Foundation
Freeport-McMoRan
Fresenius Medical Care North America
Friends of the California State Fair
General Board of Higher Education and Ministry Office of Scholarships and Loans
General Building Laborers Local 66
Gerdau Ameristeel US
Girl Scouts of Middle Tennessee
Glass Molders, Pottery, Plastics & Allied Workers International Union
Golden 1 Credit Union
Greater New York Floor Coverers Industry Promotional Fund
Henry Ford Health System
Hispanic League
Hitachi Vantara Corporation
IBM South Africa
International Business Machines Corporation
Iron Mountain Information Management
J.J. Haines & Company, Inc.
Jim Beam Brands Co.
Johnson & Johnson
Johnson Controls Foundation
Johnson Controls, Inc.
K.I.D.S. of Local 14 Operating Engineers, Inc.
Kentucky Fried Chicken Foundation, Inc.
Local Union 157
Mason Tenders District Council
MasterBrand Cabinets, Inc.
Masters, Mates & Pilots Health & Benefit Plan
McDonald’s of Canada
McDonald’s USA, LLC
Merck & Company, Inc.
Military Car Sales Group
MillerCoors LLC
Minority Corporate Counsel Association (MCCA)
Modern Group, Ltd.
Mondelez Global LLC
Motiva Enterprises LLC
MultiPlan
Nashville Cable
National Heritage Academies, Inc.
National Society of Accountants
Neiman Marcus Group, Inc.
New York Building Contractors Association, Inc.
New York City District Council of Carpenters
NYSA-ILA Scholarship Fund
Paula E. Waters Diamond in the Rough
Perrigo Company Charitable Foundation
Rayonier Advanced Materials
Regions Marketing
Sacramento Region Community Foundation
Sanofi US Services
Savings Board, State of Alabama
Schlumberger Technology Corporation
Shell Oil Company
Simon Youth Foundation
Southern Glazer’s Wine and Spirits
Standard Steel
Stantec Consulting Services, Inc.
Star One Credit Union
TD Ameritrade Services Company
Teamsters Local 282
Teamsters Local 641
Tennessee Promise Gap Scholarship Program
The Chamber of Commerce for Greater Philadelphia
The Check Foundation
The Dream.US
The Herb Block Foundation
The Intersect Group
The Teagle Foundation
Therma-Tru Corporation
Total USA, Inc.

 

Client Appreciation Week Schedule Details

All Week

Find your Program Manager below and click on the image to schedule a 30-minute coffee break.

 

Trivia


Get in on the action every day from 8am-12pm CT. Good luck!

starts monday

Monday

Hosted Game

Thank you to everyone who joined in the fun and played Never Have I Ever: Work Edition, our twist on the popular party game. The competition was fierce and ended in a tie!

Congratulations to our winners Cindy Jones from Children’s Medical Center and Ricki Wines from Midwest Independent Retailers Association.

Tuesday

Roundtable Discussion: Enhancing the Client Experience

ISTS is focused on increasing engagement with our clients by fostering consistent interaction around the experiences we create in the partnership. Our objective is to design a meaningful end-to-end client experience by truly understanding your needs to ensure we are delivering the right services. We have strategically restructured our service model as a priority to increase satisfaction and strengthen loyalty and advocacy. In this discussion, we will address ISTS’ commitment to generating useful content to support the success of programs through an elevated data platform, reporting, additional partner services and service level agreements.

We encourage attendees to participate in the dialogue and attendees will also have the opportunity to pose questions and provide feedback. Click the button below to register. (Registration closes Sunday, August 2 at 5:00pm CT.)

Platform: Zoom
Time: 10:00am CT
Panelists:

  • Becky Sharpe, President & CEO
  • Jennifer Fisher, Director of People and Culture (Moderator)
  • Joe Kirsch, Chief Innovations Officer
  • Kyle Watson, Chief Financial Officer
  • Matt Rompala, Chief Operating Officer
  • Munyette Moore, Executive Vice President of Operations

Wednesday

Question & Answer Session

Curious about our commercial approach or employee culture? In this session, leadership from our Account Management, Finance, Human Resources, Marketing and Sales teams will address your questions and offer perspectives of how these departments are involved in administration of your program.

Click the button below to register and submit questions in advance.

Platform: Zoom
Time: 11:00am CT
Panelists:

  • Amy Nelson, Director of Sales
  • Carissa Miller, Director of Marketing
  • Jennifer Fisher, Director of People and Culture
  • Tiffany Turner, Director of Account Management
  • Weston Wolfe, Accounting Manager

Thursday

Roundtable Discussion: Measuring Program Success

ISTS acknowledges that determining the success of each client’s initiatives is instrumental in selecting an administrative partner for their educational assistance programs. We also understand that defining success will differ for each client and it is our goal to comprehend the components of your objectives to meet your expectations. As an organization, we have invested in our people, established effective resources to help drive growth and built ROI financial strategies for a deeper analysis of the program overall. In this discussion, you will learn about our short- and long-term goals inclusive of KPIs and processes we have identified to measure the client’s success. 

We encourage attendees to participate in the dialogue and attendees will also have the opportunity to pose questions and provide feedback. Click the button below to register. (Registration closes Wednesday, August 5 at 10:00am CT.)

Platform: Zoom
Time: 2:00pm CT
Panelists:

  • Becky Sharpe, President & CEO
  • Jennifer Fisher, Director of People and Culture (Moderator)
  • Joe Kirsch, Chief Innovations Officer
  • Kyle Watson, Chief Financial Officer
  • Matt Rompala, Chief Operating Officer
  • Munyette Moore, Executive Vice President of Operations

Friday

Closing Announcements

Education expands possibilities, enriches lives and fuels innovation. By sponsoring a program, every one of you play a role in making the pursuit of education a reality for students around the world.

Thank you to everyone who took part in the daily trivia games. Congratulations to Valerie Johnson from PGA of America for boasting our top score!