Program Support

The ISTS Program Support department provides assistance and support to all program participants – including applicants, recommenders, managers, parents and nominators – via phone, live chat and e-mail during standard business hours (Monday – Friday, 7:00AM – 7:00PM and Saturday 9:00AM – 6:00PM Central). Agents are trained on each program we manage and we are proud to offer support in English and Spanish as a standard. Participants also have 24/7 access to a Self-Help Portal and a web-based contact form.

 

Thank you for the quick response. Not only did you answer my question, you also provided a resource for how I can obtain the information myself, in the future. Very well done!

Everything was great! I appreciate the support our student received. His issue was resolved and we had to do very little to make it work. Thank you!

I have received ongoing support and it has been excellent. Very noteworthy. Thank you.

I had a special situation and greatly appreciate the kind, empathetic support I received to correct the situation! Thank you so much!

I lost my scholarship check and was worried I couldn’t get it back. Thanks to the great customer service and rapid response from an email, my problems were solved and they were willing to reissue my check!

Excelente atencion!!!

The support was awesome! We got help right away and had people follow up with us several times about my issue. Very pleased!

Support has been exceptional over the phone and by email! Thank you!

It was fantastic!!! I got the exact help I needed. Quick response!

I always get accurate information. I feel comfortable asking any question, and the team is very helpful. Thank you for helping me all the time.

The person who was assisting me was very responsive and helpful. She was able to address my concern and submitted my documents for reimbursement. She patiently and promptly answered all my questions.

Very quick and comprehensive. Normally dealing with customer service stresses me out, but this time I walked away smiling.

Received a call back immediately after submitting a callback request. The Agent was very friendly and answered all of my questions.

The response time was very quick and my questions were answered. I appreciate the customer service because I can always trust their responses!

My chat exchange was quick, easy, and to the point. It answered my questions and solved my problem.

The lady that helped me was super patient and walked me through the step I needed to take. She even stayed on the phone to make sure my document upload. Kudos to her.

Excellent!! My call was returned within 5 minutes. Thank you for the help.

I am always pleased with the customer service I receive. Prompt, polite and solutions are always made! Thank you.

All my questions were answered directly, and I even received confirmation that my application was submitted.

The response was very quick. Didn’t expect a reply on Saturday. 🙂

Our Last 100 Ratings!